Frequently Asked Questions

Where do we get our seafood products?
Over more than 15 years in the retail and wholesale seafood industry, we have established strong working relationships with over 300 global suppliers handling more than 1,200 different species or prepared products. From that experience, we have selected hundreds of the most popular and highest quality seafood items to bring to your doorstep.

How can I learn more about the products you offer?
Every product we offer has a product description on our website, and you’ll be able to see a product profile, suggested cooking methods, safe handling instructions, and the source of supply for just about all of them. Many also include nutritional information and some time-tested recipes.

Is there a difference in quality between fresh and frozen products?
Through the use of the latest technology, our frozen items are flash frozen within moments of being harvested or prepared to lock in their freshness and flavor. All of our frozen products include thawing or cooking instructions that allow you to maintain the same level of quality and freshness that our fresh products provide. Many of our items are individually quick frozen so you can take a few portions out of the bag and return the rest to the freezer.

How will I be sure the seafood I order will be fresh when it arrives?
Whether you order fresh, frozen, smoked, or ready to cook seafood, your order will arrive at your door in containers that have been specially designed to provide breakage protection and temperature assurance that exceed both FDA and FAA specifications for the safe and wholesome shipping of perishable goods.

What do I do if my order isn’t fresh when I receive it, or if the package is broken?
We are committed to doing whatever it takes to provide you with the freshest, and highest quality seafood available anywhere in the world. If we ever fail to do so, we will promptly refund your money or replace your item with a gift from us for your inconvenience. Please go to our home page, click on "About us" and then click on " Guarantee" to contact us about a problem with any product you receive from us.

Can’t I save money by just driving to the store to buy the seafood I want?
While our ability to reach around the world for our products means that we will source only the finest products available, we are able to ship them directly from the packer to you cutting out all the intermediate steps that are associated with supermarket retail sales. The more a product is handled, the costlier it becomes since each stop along the way has its own set of markups to offset expenses and provide a profit to the handlers. We also have negotiated shipping rates with Federal Express to minimize the overall cost to you.

How can I pay for my purchases?
Seafoods.com accepts Visa, MasterCard, Discover, and American Express from our retail consumers, and wholesale customers and would be happy to establish credit accounts with qualified wholesalers or food service professionals. A credit application can be downloaded from our site by going to the Payment Arrangements page under the About Us icon on the Home page and clicking on the appropriate link. Once your application has been approved, payment can be made by bank check or corporate check.

What should I do if I have a problem with the system or the website?
If you encounter a problem with any aspect of our website or any part of the ordering process, just click on the Help page and we will guide you through the completion of a service request form. The form will help us log in your problem, prioritize it, track it, report on its status to you, and notify you when it has been resolved.

How can I find out more information about the company and what products you offer?
The easiest and quickest way for you to learn about Seafoods.com is to go to our home page and click on the "About Us" icon. To learn what products we offer, just click on either the Consumers or Wholesaler pictures on the home page, and you’ll be presented with 10 icons representing the products and categories we offer. Clicking on any one of them will take you to our product pages for that category where you’ll find detailed information on every available product. If you have a specific product in mind, you can also use our search function by typing in the name of the product and clicking on "Go". Of course, at any time you can contact us directly by e-mail at customer@seafoods.com, or by phone or fax at the numbers found on our "Contact us" page under our "About us" icon. We’d be delighted to hear from you at any time.

Can I place an order on the website and have it shipped to another person at a different address?
We are currently changing the design of our system to accommodate a different billing and shipping address, but in the interim, you can use the special notes section on the payment process page to advise us of a shipping name and address which differs from the name and address you provided when you registered with Seafoods.com. Please Indicate "Ship To: and then provide us with the full name, full street address, including apartment or unit number, (Not a Post office box), city, state, and postal zip code, and daytime phone number including the area code. Federal Express requires all of this information for delivery.

Can I place an order on Friday for delivery on Saturday?
At the present time, orders received after 12 noon EST on Thursday and before 12 noon EST on Friday will be packed for shipment on Monday for Tuesday delivery. It is possible to request Saturday delivery for an additional flat shipping charge of $15.95, which will be added to your purchase, and shipping invoice. Please indicate Saturday delivery in the special notes section of the payment process page.